FAQ - Frequently Asked Questions

TERMS AND CONDITIONS - terms and conditions of hire are available by opening (terms & conditions) here.

WHAT IS THE HIRE PERIOD?

WHAT ARE MY RESPONSIBILITIES WHEN HIRING?

IS THERE A DEPOSIT?

WHAT ARE THE CHARGES AND CONDITIONS?

HOW DO I PAY?

WILL I RECEIVE CONFIRMATION OF MY ORDER?

WHAT IS YOUR PRIVACY POLICY?

CAN I SEND ITEMS BACK DIRTY

CAN I HAVE MY ORDER DELIVERED AND COLLECTED?

CAN I TELEPHONE AND PLACE AN ORDER?

IS THERE A MINIMUM AMOUNT I CAN ORDER?

HOW CAN I MINIMISE LOSS AND DAMAGE WHEN I HIRE FROM
JOHN BROWN CATERHIRE?

WHAT HAPPENS IF I BREAK OR LOSE SOMETHING?

CAN I VIEW THE HIRE ITEMS IN PERSON BEFORE HIRING?

I NEED TO AMEND MY ORDER IS THIS POSSIBLE?

WHAT DOES IT COST FOR LONGER HIRES?

CAN I HAVE A FREE NO OBLIGATION QUOTE?

HIRE PERIOD - In addition to the hire day, the hire equipment is normally available the day before hire and must
be returned preferably the morning after hire. Sundays are invisible and do not normally count. An order collected or
delivered on a Friday and returned or uplifted on a Monday is charged as a 1 day hire. TOP

HIRER’S RESPONSIBILITIES – HIRE ITEMS - the hirer is responsible for the goods and containers from
the time the hirer collects, or JBC Caterhire Deliver, to the time the hirer returns, or JBC Collect. The hirer is
responsible for the setting out of items from the central point of delivery and similarly collation of equipment from and
to the single pre-arranged delivery and collection point at ground level. Where drivers have to deliver or collect to or
from dispersed locations an extra charge will be incurred. TOP

DEPOSIT - a deposit is charged which is refunded less damaged or missing items after the hire has been returned
and checked in. The refund is returned using the same method by which payment is made – if the hire is made on line,
it is back to the Debit/Credit Card. TOP

CHARGES & CONDITIONS - all prices are exclusive of VAT or delivery. All catering equipment hire is subject
to availability. Special delivery price applies only when an order is placed on line and at least 4 working days before
the catering equipment hire is required. There is a minimum hire charge of £10. TOP

PAYMENTS / PAYMENT METHODS - for on-line orders we will contact you after the order has been recived and confirm that the hire items are available.  At this point we will request payment and this can be made over the telephone by credit/debit card including the security deposit of £50 per £500 value of hire. TOP

CONFIRMATION - you will be sent a confirmation of your order within three days of placing your order. All
items are subject to availability and will be confirmed at the time of your confirmation. TOP

PRIVACY POLICY - JBC do not store, or forward to any other organisation, any personal information received
from visitors to this site. We record name, address and email address at the office (not on the web site) to occasionally
send information about special offers or promotions. We do not store any visitor information on-line. We do not
require registration before a quotation is sent. TOP

WHEN I HAVE USED THE EQUIPMENT - CAN I SEND IT BACK DIRTY - for a charge we will wash
and clean your hire on return to our premises. Rates can be viewed under the Additional Services Menu. TOP.

CAN I HAVE MY ORDER DELIVERED AND COLLECTED - we deliver to all areas in the Scotland
including the Islands as appropriate and to the North of England, especially the Newcastle and Durham areas and
in the West to Carlisle and Cumbria. Within the four main cities where our depots are located we charge £33 +
vat for a city centre delivery. Otherwise it is done on mileage from the nearest depot – we publish a rate card. TOP

CAN I TELEPHONE AND PLACE AN ORDER? - the web site provides a comprehensive list of details
on catering equipment for hire along with photographs and also an opportunity to obtain an online quote. We
welcome personal contact and you can telephone Monday to Friday between 8am and 5pm and on a Saturday
between 8am and Noon. Alternatively email us and we will telephone you back with an answer to your query.

IS THERE A MINIMUM ORDER - no, but remember that cutlery/crockery items comes in packs of (10)
and glassware comes in case quantities – however many items can be hired individually. TOP

RESPONSIBLE HIRING - HOW CAN I MINIMISE LOSS AND DAMAGE WHEN I HIRE FROM
JOHN BROWN CATERHIRE - always take care in re-packing the equipment.
* Try to put back items in the original boxes.
* Look at the box labels and sort cutlery wherever possible..
* Make sure linen cloths are dry before returning as mildew can quickly set in especially in warm weather.
* If using candles, try and avoid drips especially from colured candles as the colour can stain cloths.
* Take care when taking Linen off off tables to avoid ripping!
* Try to avoid standing on Linen to avoid foot marks that cannot be removed. TOP

WHAT HAPPENS IF I BREAK OR LOSE SOMETHING - it is not unusual for small items to go missing
or get broken or lost, such as tea spoons or glasses.
* This is should show up if you re-pack your hired items as per the labels on the boxes.
* John Brown Caterhire has robust systems for checking returns after hire.
* The deposit usually more than covers any expected breakages or losses. TOP

I WANT TO VIEW THE HIRE ITEMS IN PERSON - we are happy for you to view stock at any of our
depots. Glasgow has the largest showroom and customers drop in all the time. Edinburgh and Aberdeen can also
normally see customers without appointments. However, it always helps to telephone in advance to ensure the
item you want is in store in your nearest depot and not out on hire. In Newcastle we need notice of items other
than furniture for viewing and we will then ensure that these available for viewing at a convenient date. TOP

I NEED TO AMEND MY ORDER - you can amend your order at any time, however try to save your
changes and make as few additional telephone calls as possible to avoid mistakes - we will reconfirm your oder
and ask you to tell us that it is correct. Orders are made up 2/3 days prior to delivery – so it is advisable to have
decided on your final “numbers” at least a week before. TOP

WHAT DOES IT COST FOR LONGER HIRES - we make additional charges on a sliding scale – at the
present time if you want hire items for a week, we charge 2 times the daily hire rate for that period. If you are in
any doubt – telephone us for a quote. TOP

CAN I HAVE A FREE NO OBLIGATION QUOTE? - we can supply a free quote by fax; by email as a pdf
file; or where possible verbally over the phone. To provide a complicated quote we require details as per the web
site checkout page.

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